Storage Faqs
Everything you need to know about our storage units, leasing and payments. Can’t find an answer? Get in touch →
How do I rent a unit?
We are set up for contactless leasing with easy e-signature. Call or text our office at 816-410-0704 or send an email to 169admin@169storage.com with information on what size unit you are looking for and we can assist you with pricing, promotions and availability. We also welcome you to stop into our office located at 7557 NW Cookingham Rd Kansas City, MO 64163 during our normal office hours of M-F 8am-5pm and Sat 9am-1pm to view units and set up your lease in person. Appointments are appreciated but not mandatory. Please call ahead to ensure the manager is in the office.
Do I need to sign a long-term lease?
No. We understand that your storage needs may change from month to month which is why we offer the convenience of month-to-month lease agreements. Our leases renew automatically on the 1st day of each month and we require written notification by the 15th of the month you intend to terminate your lease agreement and vacate your unit. You have the option of pre-paying up to 12 months of rent in advance at a time on select units which helps lock in your rate for a full year AND gives you a 13th month free!
When can I move in or access my unit?
As soon as we have a signed lease agreement and payment for your first month’s rent including any applicable administrative fees and discounts or promotions, you are welcome to move into your unit.
What type of documentation do I need to provide in order to lease a unit?
Please have a valid form of identification on hand such as a driver’s license or passport and a major debit or credit card as payment.
How do I make payment each month? Are there any extra fees?
We charge a one-time $25.00 admin fee at the time of leasing. We do not charge any deposits. We require all tenants to be set up for auto-payment which runs on the 1st of each month with a valid debit, credit card, checking or savings account (ACH) on file. Please note: electronic payment methods do incur an additional service fee processed by our payment provider each month, starting at $0.50/transaction. Please contact the office with any questions about payment or payment options. We offer the convenience of an online tenant account to update your payment methods as needed and to see information about your rental history with us.
How do I access the facility?
Each tenant will be given a personal passcode to enter into the keypad. This feature helps us keep track of who comes in and out. You can also download the Storage Genie App to your iPhone or Android and the gate will automatically open for you without even rolling down your window or getting out of your vehicle.
Do you have climate controlled units?
No. None of the storage units are considered climate controlled, temperature or humidity controlled storage units.
What can’t I store in my unit?
Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items or liquids. Storing these items will incur additional fees for cleaning and/or lease termination.
What type of lock do I need to secure my unit?
For added convenience, we offer tenants tamper resistant locks for sale in our office though tenants are welcome to use any type of lock they prefer. Please ask the manager during leasing if you are unsure if a specific lock will fit.
Do I need insurance for my stored items?
Safety of your property is our priority. We do not require tenants to have insurance on the items they are storing but we highly recommend it. We offer tenants an optional insurance protection plan that starts at an additional $13/month for up to $1,000 worth of coverage with additional options for coverage and higher coverage amounts. Tenants can add this to their account at any time by contacting the office. If you prefer to use your own insurance company, to ensure the your items are covered in the event of a loss, we recommend contacting them to see if your items will be covered prior to storing.
Can I live or work out of my unit?
We do not offer work or living spaces or allow tenants to operate businesses out of their storage units. Units are meant for storage of personal belongings, vehicles or business items only. Please contact the office for clarification on these terms.
Do you offer a military discount? What about any specials or promotions?
We offer a 5% discount to active military with ID. We also offer discounts or free rent on long term leases. Any promotions or specials we offer will be listed on the website but please contact our office at 816-410-0704 for availability and stipulations.
What pest control and cleanliness measures are taken?
We pride ourselves on maintaining a clean facility and during our unit turnover process, we ensure all units are clean and pest free prior to renting to the next tenant. The facility and grounds are regularly treated by pest control services. We require that tenants do not store any perishable items or items that can attract bugs or pests. Please contact the office if there are any issues.
Can I store a vehicle in my unit?
Yes! We ask that tenants ensure something is set underneath the vehicle, such as an oil drip pan, to catch any possible leaks. Tenants are responsible for cleaning the storage unit upon vacating and if fluid drips or spills are left, additional cleaning fees will be charged.
Do you sell packing/moving supplies?
We offer a variety of moving supplies for purchase and rental including boxes, tape, oil drip pans for vehicle storage and solar chargers.