Storage Faqs
Everything you need to know about our storage units, leasing and payments. Can’t find an answer? Get in touch →
General Storage Questions
Billing
How do I rent a unit?
We are set up for contactless leasing with easy e-signature. Call or text our office at 816-410-0704 or send an email to 169admin@169storage.com with information on what size unit you are looking for and we can assist you with pricing, promotions and availability. You can also request a unit size online through the website and we will contact you in less than 24hrs during normal business hours.
What are your operating hours?
Mangement is available from 8 AM to 5 PM, Monday to Friday and 9 AM to 1 PM on Saturday. We’re closed on Sunday. Holiday hours may vary, so please call or check our website for specific information on those dates. Appointments are necessary to view units in person. Please call ahead to ensure the manager is in the office.
What are the access hours for tenants? How do I access the facility?
Access for current tenants is 24/7/365! Each tenant will be given a personal passcode to enter into the keypad. This feature helps us keep track of who comes in and out. You can also download the Storage Genie App to your iPhone or Android and the gate will automatically open for you without even rolling down your window or getting out of your vehicle.
Do I need to sign a long-term lease?
No. We understand that your storage needs may change from month to month which is why we offer the convenience of month-to-month lease agreements. Our leases renew automatically on the 1st day of each month and we require written notification by the 15th of the month you intend to terminate your lease agreement and vacate your unit. Tenants then have until the last day of the month to vacate their unit without being charged for the next month.
What type of documentation do I need to provide in order to lease a unit?
Please have a valid form of identification on hand such as a driver’s license or passport and a major debit or credit card as payment.
When can I move in or access my unit?
As soon as we have a signed lease agreement and payment for your first month’s rent including any applicable administrative fees and discounts or promotions, you are welcome to move into your unit!
When is rent due?
Rent is due the 1st day of each month, for all tenants. We will prorate your rent upon moving in and the next payment will be the 1st of the next month.
How do I make a payment each month?
We require all tenants to be set up for autopay at the time of leasing. Auto-payment runs on the 1st day of each month for all tenants. Payment options include debit cards, credit card, checking or savings accounts (ACH) on file. Please note: electronic payment methods do incur an additional service fee processed by our payment provider each month, starting at $0.50/transaction. Please contact the office with any questions about payment or payment options.
Is there a grace period? What happens if my rent is late?
No. Payment is always due on the 1st day of each month. Should payment decline on the 1st, we will contact tenants to update their payment method but it is the responsibility of the tenant to make payment on time. Refer to your lease agreement for more information regarding the delinquency process or contact the office for assistance.
Are there any extra fees?
We charge a one-time $25.00 admin fee at the time of leasing. We do not charge any deposits. We offer the convenience of an online tenant account to update your payment methods as needed and to see information about your rental history with us. Other fees that can be incurred during tenancy include late fees, mailing fees, auction fees, lock cut off fees, cleaning/disposal fees, etc
Do you offer a military discount? What about any specials or promotions?
Yes! We offer a 5% discount for active military with valid ID. Additional promotions, such as free rent or discounts on long-term leases, may be available. Check our website or contact the office for current offers.
Features & Amenities
Security
Do you have climate controlled units?
No. None of the storage units are considered climate controlled, temperature or humidity controlled storage units.
Is there electricity inside the units?
No. None of the storage units have electricity inside the units.
Can I live or work out of my unit?
We do not offer work or living spaces or allow tenants to operate businesses out of their storage units. Units are meant for storage of personal belongings, vehicles or business items only. Please contact the office for clarification on these terms.
Is the facility well lit?
Our facility has quality LED lighting on each building that allows the aisles and pathways to be well lit, making it easier when accessing your belongings in the evening or early morning.
Do you sell packing/moving supplies?
We offer a variety of moving supplies for purchase and rental including boxes, tape, oil drip pans for vehicle storage and solar chargers.
Will you accept deliveries for tenants?
Generally, no, that is not a service we offer. Please contact the office to discuss your package or delivery needs to see if there are any options available.
What can’t I store in my unit?
Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items or liquids. These items are strictly forbidden to store inside your unit. Storing these items will incur additional fees for cleaning and/or lease termination.
Do I need to lock my unit? What type of lock do I need to secure my unit?
Yes, all tenants are required to lock their unit with a lock. For added convenience, we offer tenants tamper resistant locks for sale in our office though tenants are welcome to use any type of lock they prefer. Please ask the manager during leasing if you are unsure if a specific lock will fit.
Do you have security cameras?
Yes! We have many around the facility and they are recording 24/7.
Do I need insurance for my stored items?
Safety of your property is our priority. We do not require tenants to have insurance on the items they are storing but we highly recommend it. We offer tenants an optional insurance protection plan that starts at an additional $13/month for up to $1,000 worth of coverage with additional options for coverage and higher coverage amounts. Tenants can add this to their account at any time by contacting the office. If you prefer to use your own insurance company, to ensure the your items are covered in the event of a loss, we recommend contacting them to see if your items will be covered prior to storing.
What pest control and cleanliness measures are taken?
We pride ourselves on maintaining a clean facility and during our unit turnover process, we ensure all units are clean and pest free prior to renting to the next tenant. The facility and grounds are regularly treated by pest control services. We require that tenants do not store any perishable items or items that can attract bugs or pests. Please contact the office if there are any issues.
Can I store a vehicle in my unit? Do you offer outside parking spaces?
Yes to both! We ask that tenants ensure something is set underneath the vehicle, such as an oil drip pan, to catch any possible leaks for interior storage units. Tenants are responsible for cleaning the storage unit upon vacating and if fluid drips or spills are left, additional cleaning fees will be charged. We offer outside, uncovered parking spaces for select vehicle types. Some restrictions apply including length, width and type. All vehicles must be in good, running condition, no junk vehicles, no boats and no tarped vehicles. Please contact the office for additional questions.
I lost the key to my lock. What can I do?
We understand that losing the key to your lock can be frustrating. For safety and security, tenants are not permitted to cut off their own locks. Please contact the office during normal business hours to schedule a lock cut by a manager. A lock-cut fee may apply, and tenants who remove their own locks without authorization will be charged accordingly.